Why can’t I connect to the payload via the USB-C port?

A common cause is an IP address conflict or incorrect network configuration.

The Gremsy payload uses USB Ethernet to connect to web apps which requires a manual IP configuration on your computer. If the IP address is not set correctly, the connection may be unstable or unavailable.

You need to manually assign an IP address to your computer’s network adapter.

For Windows 10

• Connect the VIO USB-C port to your computer

• Open Settings → Network & Internet

• Click Change adapter options

• Select Remote NDIS Compatible Device

• Click Properties → Internet Protocol Version 4 (TCP/IPv4)

• Set the IP address to:

• 192.168.55.X (e.g., 192.168.55.110)

For Windows 11

• Connect the VIO USB-C port to your computer

• Open Settings → Network & Internet

• Select Remote NDIS Compatible Device #4

• Click IPv4

• Set the IP address to:

• 192.168.55.X (e.g., 192.168.55.110)

Important Notes

• Ensure the value of “X” does not conflict with other devices on your network

• Use the same subnet (192.168.55.xxx) for proper communication

If the issue still persists, please contact support@gremsy.com or submit a ticket via this portal for further assistance.