FAQ about RMA service

1. How long does the repair process take?

Repair time depends on the product model, issue severity, and parts availability. 

The typical Turnaround Time for an RMA case is 30 days, in case that the product is covered under warranty and is shipped directly to Gremsy JSC. International shipping, customs clearance, or additional repairs may extend the overall processing time.

2. Can I receive a repair estimate before shipping my product?

Yes. Gremsy provides an initial repair estimate whenever you request and possible based on the information you submit. However, the final repair cost may change if additional issues are identified after inspection.

3. What are the warranty condition?

Your product will be covered under warranty if it meets ALL of the following conditions:

- Warranty Period: All Gremsy products are covered by a 12-month warranty from the date of purchase.

- Product Condition: The product must have the original warranty seal intact and show no signs of tampering or user-inflicted damage.

- Purchased from a Distributor: If you purchased the product through an official distributor, please provide the purchase invoice to verify the warranty period.

Even if your product meets all of these conditions, the warranty may not apply if the issue is caused by improper use or customer-induced damage.

3. What if my product is still under warranty?

If the issue is covered by Gremsy's warranty policy, repair service fee may be waived. Our team will verify your warranty status using the product Serial Number, warranty seal condition and purchase information.

The final warranty status is confirmed after Gremsy receives and inspects the product. If user-fault damage, missing warranty seals, or other non-warranty conditions are found, the case may be changed to Partial Warranty or No Warranty, and an updated repair quotation will be provided before proceeding.

4. How can I check the status of my repair?

You can contact the Customer Support Team at support@gremsy.com and reference your RMA Number for the latest repair status.