Order Information

1. How do I check the status of my order?

There are some ways to check your order:  

  1. You can check your order status by logging into your account on our store, click “my orders” for the detail.
  2. Check your email, as usual tracking number will be sent to your email from this email address: shipping@gremsy.com.
  3. Contact our Customer Service Team by sending an email to shipping@gremsy.com or visit our website, click the online support option to receive instant suppor


2. How can I check the status of my order if I made the purchase as a guest?

You must log in your account to check status of your order. Or contact our Customer support team for any information about your status.


3. How do I change items in my order?

Please contact us via email: contact@gremsy.com and let us know the items which you want to change and we will send you a new Invoice. You have to pay more, or less, based on the price of your replace items. 

 

4. How do I cancel my order?

There are 2 cases:

  1. If you have not paid yet:
  • Sign into “My Account” and click “My Orders".
  • Click on the order number that you would like to cancel.
  • Click “cancel this order” to proceed with cancellation.

    2. If you have already paid, please send us an email to contact@gremsy.com


5. Can I split my order?

Normally, we will not spit orders. If you have ordered many different products, we will ship them together instead of shipping them individually. If you want to split your order, please place separate orders or contact our Customer Service team: contact@gremsy.com


6. When will I receive my refund after cancelling my order?

If the order has been paid and the package has not shipped, Your money will be refunded within 15 working days after contact our Customer Service team at contact@gremsy.com and receiving confirmation.


7. What should I do if I can not order on your website?

Please feel free to contact our Customer Service team via email: contact@gremsy.com

Our guys are always available to support you.